WHAT IS THE RETURN POLICY?
Due to the affordable cost of our products, we cannot offer refunds, returns or exchanges. All sales are final. Raldh Cosmetics reserves the right to deny returns at any time.
WHAT HAPPENS IF THEY RETURN MY INTERNATIONAL PACKAGE?
We are very sorry to hear this! Your products could return to us if the delivery company determines that the package cannot be sent, or if the customs office in your country rejects it. You can use your tracking number to estimate when your package will be returned. Unfortunately, we cannot determine the exact reason why your package is returning to us, since we can only see the same information you see through tracking. We are not able to resend your order to you either.
We will refund once we have received your order at our offices and we will confirm that your package was not delivered. We apologize for any inconvenience this may have caused.