Shipment Problems

WHAT DO I DO IF I WANT TO CANCEL AN ORDER?

Once the purchase order has been generated and the payment has been confirmed by means of credit / debit card, PAYPAL, OXXO or bank deposit, no cancellations or refund can be requested.

WHAT DO I DO IF I WANT TO RETURN AN ITEM?

The satisfaction of our customers is one of our main concerns, therefore, in case of returns we suggest sending an email to our service center help@raldhcosmetics.com to start a personalized analysis on the issue.

what happens if i don’t receive the products on the delivery date and there is no information about it on the tracking page?

We suggest followin up whit the delevery tracking page,  report to the customer service number of it so they can assume responsibility and state the reasons for the delay as well as the location  and/or any loss or damage of the items.

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