WHAT IS THE SHIPPING COST?
Shipments made within the Mexican Republic have no cost, International shipments have a $10 USD cost. Please note that items shipped outside Mexico may depend on importation rights, taxes and / or charges that are not included in the total cost of your order, nor will they be covered or refunded by Raldh Cosmetics. Check with your country’s customs office to determine what these additional costs will be before placing your order.
WHAT PACKAGING SERVICE WAS USED FOR MY SHIPMENT?
Our items will be sent by DHL delivery; you can follow up on www.DHL.com with the tracking number.
HOW MUCH TIME DOES MY ORDER TAKE TO ARRIVE?
The preparation time of the order is 1 to 3 business days, once the order has been sent you will receive an email with the details of your shipment. The shipment depends on availability of the delivering company.
HOW DO I TRACK MY SHIPMENT?
You will receive an e-mail with the tracking number on WWW.DHL.COM
what happens if i don’t receive an e-amil with the tracking number?
Contact firstname.lastname@example.org, indicate your order and customer service will help you. Please be sure to check your Spam / Junk Mail mailbox after 3 business days of making your purchase.
what are the countries there are shipments to?
We ship worldwide!
IS THERE A LIMIT on THE NUMBER OF ORDERS I CAN MAKE?
No, feel free to enjoy our products as much as you wish.